Homecare Delivery - FAQs

What if I miss my delivery?
If you know in advance that you will not be in at the scheduled delivery time, please contact the Patient Services Team at the earliest opportunity to make alternative arrangements. Our drivers will not leave medication unattended, and will contact us if unable to make a delivery. If this happens we will be in touch to try and facilitate the delivery on the scheduled day. If we are unable to contact you, then the driver will leave a "while you were out card". Please contact the phone number on the card to arrange a suitable
re--delivery date.

What if my delivery is damaged or incorrect?
Please point this out to the driver and immediately contact the Patient Services Team. They will ensure that if required, the replacement stock is delivered as soon as possible.

What if I have a problem with my medication, or want to stop?
Contact your consultant to discuss

What if I run out of my drug?
You must contact the Patient Services Team immediately to enable them to arrange an emergency delivery for you.

What if I waste my drug?
Please contact the Patient Services Team and they will advise you accordingly

What if I need an Urgent Delivery?
We can deliver next working day or within 48 hours for Islands and Highlands. This delivery may be in a marked van. Further a field, the delivery may be a third party courier.

If I have a full sharps bin, can you collect it?
Yes, but only on your scheduled delivery day if the delivery is made by our driver. Please advise the Patient Services Team that you have one to collect.